Covid-19 >> Our site stays active & your order is delivered to you! Need info ? FAQ & COVID-19 Page  
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INTERNATIONAL DELIVERY (FREE SHIPPING over 79€ (DE)...) More infos here.

Toonzshop ships all around the world and offers you different modes of delivery

Home > SHIPPING : Delivery time & Cost

Following the latest measures introduced by the French government in response to covid-19, we would like to reassure you of our commitments:

  • Our physical shop is now closed until further notice & our website will remain live: orders will be prepared and dispatched every 2 days.
  • Colissimo home deliveries will remain in place and are guaranteed. However, delivery times are not guaranteed.
  • Also, International Relay delivery is now unavailable.


DELIVERIES UNDERWAY

>> For any orders placed with Mondial Relay that are currently in transit or have been received at Point Relais dispatch points, parcels have been placed in holding with agencies or at Point Relais dispatch points, until they reopen.
We will make sure you are not left empty handed, rest assured. A certain amount of patience will probably be necessary. ;)

>> For any orders placed with Colissimo - Relais colis that are currently in transit: parcels will be redirected to your nearest post office. You should receive an email notification (don't forget to check your spam email ;) ).

 

For more information visit our dedicated page: COVID-19: INFO

Our services will remain unchanged and we’re always ready and available to address any questions or concerns you might have: commandes@toonzshop.com // 05.49.43.61.32

Know that we’re doing whatever we can to make this situation that little bit less difficult.


Take care of yourself and your family and friends. ♥♥♥

If you have further questions: our Q&A is here.
Or if you would like more information about COVID-19 click here, to see our dedicated Q&A.

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Do you have questions ?

With this exceptional situation, our customer service team works from home,
you can contact them by email: commandes@toonzshop.com,
or by telephone on +0033(0)549436132 from Monday to Friday // 10am - 1pm, thank you to privilege the sending of a mail :)

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Our store

Temporary closure of our physical shop
45 Route de la Cassette 86000 Poitiers - France