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> Guaranteed delivery before Christmas <
You have until 15th January 2024 to return any orders placed between now and the 24th of December ;)
For any reason whatsoever, you may return your item(s) and we will refund or issue you a credit note, depending on your choice!
To return your item and obtain a refund (we do not exchange), please follow the instructions in the box below.
Kindly note that :
To know whether we effectively received your package, consult the package tracking number provided when shipping the package. We receive a huge number of packages every day and it is difficult to empty the container to tell you whether the package effectively reached us.
Once the return of your item has been processed, you shall be informed through email.
- Possibility to issue a prepaid label which will be deducted from your refund -
Step 1. Login to your customer space and click on « Return of article » |
RETURNING A FLAWED*/UNORDERED PRODUCT Since the error is human and every product on our website is handmade and packed by humans instead of machines, you may find some with problems or mistakes. If so, Toonzshop Team will surely refund you the cost of the product and also the return. If you need to make this kind of return, please send your request to: commandes@toonzshop.com explaining the reason of the return with photos of the flaw or the mistake attached. Within a maximum of 3 days, you will receive a reply detailing about how to proceed. *Products are determined as flawed on assessment by the after-sales service team; generally, this is due to (non-exhaustive list): a flaw on the product, a colour not matching the website image, the wrong item being received etc. |