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You always can return us your items and get a refund or avail credits for future purchases


How do I return goods to you ?

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition (goods should not be soiled, torn or damaged) within 14 days of receipt.

Returns will be allowed for refund or credit note on the website. We don't make any exchange. If you want bigger/smaller size/different color you can choose a credit note on your Toonzshop account to make another order. This credit note can be use at anytime and will automatically be displayed during the payment step. A refund is also possible on simple demand (email us>commandes@toonzshop.com).



To accelerate the processing of the return visit your Toonzshop's account to create a "return request" from the "Return an article" section, follow these step:


1/ Click on “Create a return request”

2/ Choose the order you wish to return (one or several goods) by clicking on “ask for return”

3/ Choose the goods you wish to return precising the “returned quantity”

4/ Choose the reason of the return (optional)

5/ Return the goods (postal charge are the responsibility of the customer). Please don't forget to keep your tracking number as a proof of sending/delivery to us!


Put in your return package the following informations :

- Order number and customer service number

- If you want a refund or a credit note

- the return cause

Return address :  


34 boulevard du grand cerf

86000 Poitiers


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from monday to friday - 10 am to 6 pm 

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From tuesday to friday - 11 am to 7 pm
Saturday - 1 pm to 7 pm
34 boulevard du grand cerf 86000 Poitiers - France