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You always can return us your items and get a refund or avail credits for future purchases

For any reason whatsoever, you may return your item(s) and we will refund or issue you a credit note, depending on your choice!

To return your item and obtain a credit note or refund (we do not exchange), please follow the instructions in the box below.

Kindly note that :

- You have 30 days from the date of reception of your order to return the item,
- The postal fee for such return shall be your responsibility,

  • Returned items must be new, unwashed, unworn and clean.
  • For reasons of hygiene and health protection, we do not accept any piercings or ear jewellery with opened packaging, as well as bikini bottoms, shorties & panties and any protective masks.

To know whether we effectively received your package, consult the package tracking number provided when shipping the package.

We receive a huge number of packages every day and it is difficult to empty the container to tell you whether the package effectively reached us =^-^=

Once the return of your item has been processed, you shall be informed through email.


How to return an item

Step 1. Login to your customer space and click on « Return of article »

Step 2. Cilck on « Create a return request » and select the corresponding order and provide information in the required fields before confirming.

Step 3. Prepare your return package by attaching to the concerned items the filled return form which you received from your initial package (to reprint, click here).
Next, use your prepaied return label or ship it on your own expense (and make sure you keep evidence of the shipping) to the following address :

45 Route de la Cassette
86000 Poitiers


Returning a flawed*/ unordered product 

Since the error is human and every product on our website is handmade and packed by humans instead of machines, you may find some with problems or mistakes. 
If so, Toonzshop Team will surely refund you the cost of the product and also the return.

If you need to make this kind of return, please send your request to: explaining the reason of the return with photos of the flaw or the mistake attached.

Within a maximum of 3 days, you will receive a reply detailing about how to proceed.

*Products are determined as flawed on assessment by the after-sales service team; generally, this is due to (non-exhaustive list):
a flaw on the product, a colour not matching the website image, the wrong item being received etc.

We do not offer a standard exchange. For a new size, another fit or change of colour, simply place another order on the website.

If you have any other concern: here is our FAQ.

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